Privacy Policy – 863bet Pakistan

863bet ("we", "us", "the Platform") is committed to handling your personal information with care, transparency and respect. This Privacy Policy describes the types of personal data we collect from players in Pakistan, the purposes for which we use it, who we may share it with, how long we keep it and what rights you have over your own data.

This Policy applies to all services accessible via the 863bet website and mobile platform — including account registration, casino games, slot games, sports betting markets, the PKR deposit and withdrawal system, promotional offers and customer support interactions. It also covers data collected automatically when you browse the platform, such as device information and usage patterns.

By creating an account or continuing to use 863bet, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, our support team is reachable via live chat or email seven days a week.

We collect different categories of personal data depending on how you interact with the platform. Below is a clear breakdown of what we collect and why each category is needed.

Data is collected through three main channels: information you provide directly, information collected automatically as you use the platform, and in limited cases, information received from trusted third-party partners involved in payment processing or fraud prevention.

Directly From You

When you fill in the registration form, complete identity verification, make a PKR deposit, request a withdrawal, contact support or opt into a promotion, you are providing us with data directly. We will always tell you at the point of collection whether providing that data is mandatory or optional.

Automatically

As you browse and use the platform, certain technical data is collected automatically via cookies, log files and similar technologies. This includes your IP address, the pages you visit, the games you open, how long your session lasts and whether you encounter any errors. See Section 7 for full details on cookies.

From Payment Partners

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or a bank transfer, our payment processing partners share transaction confirmation data with us so we can credit or debit your account balance in PKR. We receive only the minimum data needed to confirm the transaction — we do not receive your full mobile banking credentials or card PINs.

We use the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons set out below.

• Account management: Creating and maintaining your player account, verifying your identity and age, and keeping your account details up to date.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and mobile wallets securely and accurately.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing duplicate accounts, and protecting the platform from financial crime.
• Customer support: Responding to queries, resolving disputes, processing complaints and following up on responsible gaming requests.
• Platform improvement: Analysing usage patterns to improve game performance, betting markets, deposit flows and the overall user experience for Pakistan players.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problematic behaviour and offering support tools such as deposit limits and self-exclusion.
• Promotions and bonuses: Verifying your eligibility for offers and ensuring bonus terms are applied correctly to your account.
• Legal compliance: Retaining records as required by applicable data retention obligations.

We will not use your data to make fully automated decisions that produce significant legal or similarly impactful effects on you without human oversight.

All financial transactions on 863bet are processed in Pakistani Rupees (PKR). When you deposit or withdraw via JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, your payment details are handled through encrypted connections to our payment processing partners.

We do not store your full payment credentials on our servers. Card numbers, mobile banking PINs and full bank account numbers are handled directly by the respective payment provider and are not accessible to 863bet staff. What we do retain is the transaction reference, the PKR amount, the payment method type and the date — sufficient to reconcile your account balance and process future withdrawals.

If you believe there is an error in your transaction history or a PKR amount has been incorrectly applied to your account, contact support immediately. Do not attempt to raise a chargeback with your payment provider before giving us the opportunity to investigate — unjustified chargebacks are treated as a breach of the Terms and Conditions.

We do not sell, rent or trade your personal data to any third party for marketing purposes. The situations in which we share data are limited and described clearly below.

Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary data with payment partners including JazzCash, Easypaisa, Raast and relevant banking institutions. These partners are contractually required to handle your data securely and only for transaction processing purposes.

Fraud Prevention & Security Partners

We may share technical identifiers such as IP addresses and device fingerprints with specialist fraud prevention services to detect and block suspicious account activity, bonus abuse and money laundering attempts. This protects all legitimate players on the platform.

Technology & Infrastructure Providers

Our platform relies on third-party technology providers for hosting, database management, analytics and customer support tooling. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own commercial purposes.

Legal Obligations

In certain circumstances, we may be required to disclose personal data to comply with a legal obligation, a court order, or to cooperate with an investigation into fraud or financial crime. We will only disclose the minimum data necessary in such situations.

Like most online platforms, 863bet uses cookies and similar tracking technologies to make the site work correctly, remember your preferences and analyse how players interact with our pages and games.

Essential Cookies

These cookies are required for the platform to function. They keep you logged in during your session, maintain your PKR balance display and remember your language and region settings. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use analytics tools to understand which pages are visited most, how long players spend on different game categories (Cricket betting, PSL markets, Slots, Casino) and where technical issues occur. This data is aggregated and does not identify individual users.

Preference Cookies

These remember your settings — such as your preferred sports categories, notification preferences and display options — so you do not need to re-enter them each visit.

We do not keep your personal data indefinitely. Retention periods depend on the type of data and the purpose for which it was collected.

• Active account data is retained for as long as your account remains open and for a defined period after closure to allow for dispute resolution.
• Financial transaction records — including PKR deposit and withdrawal history — are retained for the period required by applicable financial record-keeping obligations.
• Identity verification documents are retained for the duration required to meet anti-money-laundering and fraud prevention requirements.
• Customer support communications are retained for a fixed period after the query is resolved, to allow for follow-up and quality assurance review.
• Marketing preferences are retained until you withdraw consent or close your account, whichever is earlier.

When data is no longer needed for any of the purposes described in this Policy and no legal obligation requires its retention, we securely delete or anonymise it so it can no longer be linked to you personally.

As a player on 863bet, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered account email address and a description of your request.

We will respond to all valid privacy rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can action them, to ensure we are releasing or amending data only to the account holder.

Protecting your personal data and your PKR account balance is a priority at 863bet. We implement a range of technical and organisational security measures appropriate to the sensitivity of the data we hold.

• Encryption in transit: All data transmitted between your device and the 863bet platform is encrypted using industry-standard TLS protocols.
• Encrypted storage: Sensitive data fields, including payment references and identity document records, are stored in encrypted form.
• Access controls: Internal access to personal data is restricted to staff who have a specific operational need for it. Access is logged and audited.
• Fraud monitoring: Automated systems continuously monitor for unusual login behaviour, suspicious deposit patterns and potential account takeover attempts.
• Session management: Inactive sessions are automatically timed out to reduce the risk of unauthorised access from shared or unattended devices.

No online platform can guarantee absolute security. In the event of a data breach that poses a risk to your personal data, we will notify affected players and take immediate steps to contain and remediate the incident.

863bet is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register, deposit or attempt to use any part of the 863bet platform.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to close the associated account, delete the data collected and void any balances or transactions linked to that account. If you believe a minor has accessed this platform, please inform us immediately via our support contact details.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. For further guidance on protecting young people from gambling harm, visit our Responsible Gaming page.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Where a change is material — for example, a new category of data being collected or a change in how we share data — we will make reasonable efforts to notify active account holders via the contact details registered on their account before the change takes effect.

Your continued use of the 863bet platform after any published update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any change, you should stop using the platform and contact support to close your account and request deletion of your personal data where applicable.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 863bet handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related queries promptly.

You can reach us via the live chat feature on the platform at any time, or by emailing [email protected]. When contacting us about a privacy matter, please include your registered username and a clear description of your query or request so we can handle it as efficiently as possible.